- Company
- Wise
- Location
- London
- Hires in
- UK
- Remote
- Not stated
- Level
- Principal
- Role type
- Core
- Posted
- 24 Aug 2026 (2mo ago)
- Salary
- £120–148k as published
We list this role because Wise pays senior product managers €100k+ according to public compensation data. The link goes straight to the company's own posting.
Global fintech company building international money movement and management platform.
What you'll be doing
- Shape vision, strategy and roadmap for High Volume customer servicing experience
- Own holistic servicing experience ensuring premium support for highest-value customers
- Scale operational capabilities and strategically deploy AI solutions for customer impact
- Collaborate across Send, Operations, Contacts, Fincrime and Compliance teams
- Improve customer predictability and confidence for high-transaction customers
Requirements
- Proven ability to distill ambiguous problems into clear actionable strategy
- Strong service design sense with obsession over customer interactions
- Ability to influence without formal authority across boundaries
- Complex data skills including SQL to inform decisions and prove hypotheses
- Excitement for solving servicing as growth lever, not just cost optimization
Compensation range
- United Kingdom: £120,000-148,000 base per year
AI summary of Wise's posting, written in our own words. Read the full posting before you apply.
Role snapshot
Key facts from Wise's posting.
- Equity
- Mentioned in the posting
Skills mentioned
SQLData analysisService designAI solutionsStrategic planning
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