Wise

Product Manager - Support Experience

Company
Wise
Location
London
Hires in
UK
Remote
Not stated
Level
Mid
Role type
Core
Posted
17 Sept 2026 (24d ago)
Salary
Not published in the posting

We list this role because Wise pays senior product managers €100k+ according to public compensation data. The link goes straight to the company's own posting.

Global fintech company building international money movement and management solutions for millions of customers.

What you'll be doing

  • Rebuild customer-facing support experience from first principles with design and engineering teams
  • Design and execute A/B experiments to optimize support journey for millions of users
  • Lead FAQ, Self-Service, and Support Assistant roadmap across multiple quarters
  • Drive continuous improvement through experimentation and customer feedback loops

Requirements

  • Strong consumer product experience shipping mobile products used by millions
  • Customer empathy with proven design and user research collaboration skills
  • Data proficiency using SQL or Python for analysis and insights
  • Familiarity with large language models and AI-powered workflows
  • Design thinking approach to solving problems from first principles

AI summary of Wise's posting, written in our own words. Read the full posting before you apply.

Role snapshot

Key facts from Wise's posting.

Skills mentioned

SQLPythonA/B testingLLMsProduct strategy

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