Product Manager - Customer Service Platform

Build customer service platform tools and APIs enabling Spotify support advisors to deliver effective assistance at scale.

What you'll be doing

• Own product vision and roadmap for support advisor tools to improve efficiency
• Define customer support access across chat, email, social, and emerging channels
• Strengthen foundational API layer for reliability, extensibility, and developer experience
• Lead initiatives from discovery through launch with iterative shipping and learning
• Identify opportunities to apply AI and automation in advisor workflows
• Define success metrics, run experiments, and measure impact using data

Requirements

• 4+ years of product management experience in technology-driven environments
• Think in systems and understand APIs, integrations, platforms, and tooling
• Partner confidently with engineering on API design and technical trade-offs
• Balance thoughtful product development with pace to learn and progress
• Demonstrate empathy for support operations and customer service context

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